Shipping Policy

At Mary Anderson, we provide shipping services across the United States. Below you will find important details regarding our shipping process.

General Shipping Information

We currently deliver orders within the United States.

Shipping options, delivery times, and availability may vary depending on your location and the size or weight of your order.

Processing Time

Orders are generally processed within 1–3 business days (Monday through Friday), excluding weekends and public holidays.

During high-demand periods or promotional events, processing times may be extended.

Shipping Rates

We offer free shipping on all orders, with no minimum purchase required.

Estimated Delivery Times

After your order has been processed, the estimated delivery timeline is as follows:

  • Processing Time: 1–3 business days (Monday to Friday)

  • Transit Time: 4–9 business days (Monday to Friday)

  • Total Delivery Time: 5–12 business days

  • Order Cutoff Time: 6:00 PM

  • Time Zone: Eastern Time (ET)

Delivery timeframes are estimates and may be affected by factors outside our control, such as carrier delays or external conditions.

Shipping Restrictions

We do not deliver to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Some items may also be subject to shipping limitations based on carrier policies.

Failed Delivery or Returned Packages

If delivery cannot be completed due to incorrect address details or failed delivery attempts, the package may be returned to us. In such cases, we will contact you to arrange a new shipment, which may require additional shipping fees.

Lost or Damaged Packages

If your order is lost or arrives damaged during transit, please contact us at info@mary-anderson.com, we will work with the shipping carrier to review the issue and determine a resolution.

Shipping Policy Updates

We may revise this shipping policy from time to time. The most current version will always be available on this page.

Contact Information

Store name: Mary Anderson
Company name: Milo Mochi Co., LLC
Company address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse address: 57 Katherine Rd, Watertown, Massachusetts 02472, United States
Company Registration Number: 41-4010122
Phone: +1 (508) 455-9632
Email: info@mary-anderson.com

You can also reach us directly through our Contact page.

Customer service hours:
Monday to Friday: 9am – 6pm (ET)
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.