FAQ
1. How long do I have to return an item?
You can request a return within 30 days after receiving your order. For more details, see our Return & Refund Policy.
2. What condition must items be in for a return?
Items must be unworn or unused, with tags, and in the original packaging. Proof of purchase is required.
3. How do I start a return?
You can contact us at info@mary-anderson.com to request a return. Returns must be approved before being sent back.
4. Do you offer exchanges?
We do not offer direct exchanges. You can return your item (if eligible) and place a new order.
5. How long does shipping take?
Orders are processed within 1–3 business days, followed by a transit time of 4–9 business days, bringing the total delivery time within the US to 5–12 business days. You can view our full shipping policy here: Shipping Policy.
6. Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase.
7. Can I track my order?
Yes, tracking is included with all shipments so you can follow your order.
8. What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. For more details, see our Payment Policy.
9. Is my payment information secure?
Payments are processed securely, and your full card details are not accessible to us. Learn more in our Payment Policy.
10. How can I contact customer support?
You can contact us at info@mary-anderson.com, call +1 (508) 455-9632, or visit our Contact page during our customer service hours.