Return & Refund policy
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at info@mary-anderson.com
If your return request is approved, we will provide you with instructions on how and where to send your package. Please note that the customer is responsible for arranging the return shipment, obtaining their own return shipping label, and covering all return shipping costs. Returns sent without prior approval will not be accepted.
For any return-related questions, you can contact us at info@mary-anderson.com
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect — for example if you received the wrong item — contact us as soon as possible so we can evaluate the issue and make it right. In cases of damaged or incorrect items, return shipping costs will be covered by us.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also not eligible for return.
If you are unsure whether your item qualifies, please contact us for clarification.
Exchanges
The fastest way to get the item you want is to return your original item (if eligible) and place a new order separately once the return has been accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@mary-anderson.com
Contact Information
Store name: Mary Anderson
Company name: Milo Mochi Co., LLC
Company address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse address: 62 Bruce Rd, Waltham, Massachusetts 02453, United States
Company Registration Number: 41-4010122
Phone: +1 (508) 455-9632
Email: info@mary-anderson.com
You can also reach us directly through our Contact page.
Customer service hours:
Monday to Friday: 9am – 6pm (ET)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.