Return & Refund policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@maryanderson.com.

If your return request is approved, we will provide you with a return shipping label along with instructions on where and how to send your package. Returns sent without prior approval will not be accepted.

For any return-related questions, you can contact us at info@maryanderson.com.

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Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and determine an appropriate solution.

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Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care products (such as beauty items)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also not eligible for return.

If you are unsure whether your item qualifies, please contact us for clarification.

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Exchanges

We do not offer direct exchanges. If you would like a different item, the quickest method is to return the original item (if eligible) and place a new order separately.

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Refunds

Once we receive and review your return, we will inform you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@maryanderson.com.

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Contact Information

Store name: Mary Anderson
Company name: Milo Mochi Co., LLC
Company address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse address: 57 Katherine Rd, Watertown, Massachusetts 02472, United States
Company Registration Number: 41-4010122
Phone: +1 (508) 455-9632
Email: info@maryanderson.com

Customer service hours:
Monday to Friday: 9am – 6pm (ET)
Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.